FAQ(Frequently Asked Questions)
Frequently Asked Questions (FAQ)
💎 Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, select your favorite pieces, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure payment options available at checkout.
Q: Will I receive an order confirmation?
A: Yes. Once your order is placed, you’ll receive a confirmation email with your order details.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary based on your location. Estimated delivery times will be shown at checkout. Please note that delivery times are estimates and may be affected by factors beyond our control.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping fees and delivery times will vary depending on your location.
Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a tracking number via email to monitor your delivery.
🔄 Returns & Exchanges
Q: What is your return policy?
A: Returns and exchanges are accepted in accordance with our Refund Policy. Items must be unused, in original condition, and returned within the specified timeframe.
Q: What if I receive a damaged or incorrect item?
A: Please contact us immediately with your order number and clear photos of the issue. We’ll resolve it as quickly as possible.